Shipping & Returns

Shipping & Return Policy

We ship your bike from our US warehouse. Normally we process your order within 2-3 days.

We ship with UPS or FedEx. It takes on average 5-7 business days to be delivered to customer's personal location.

Standard Shipping

We charge $29.95 standard rate for each bike purchase

Return Policy

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Return Process

1. Please Send an Email to contact@stridabikeshop.com titled with Return + Your Order Number. Please specify the reason of your return.

2. Our customer service team will reply to you in 24 hours. 

3. Once we get your confirmation, we will send you a shipping label. Please carefully package our product in original condition.

4. Once the package got returned to our warehouse in US, we will check the condition of the product and restock the item. 

5. Once all the above steps completes, we will start the refund process.

6. You will receive your refund in your purchasing card/paypal within 3-5 days.

Refund Policy

You will receive your refund in your purchasing card/paypal once we receive the goods at warehouse within 3-5 days.